Cloud Call Centre Solution for Businesses
Best in class uptimes of 99 94 including operator uptimes
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Who we are and what we do.
Give your customers a seamless experience every time they call you Personalize customize sound professional with our IVR solutions
Our auto dialer software helps streamline your calling process It removes the need for manual dialing allowing agents to get more done in less time
You can make automated IVR calls to track marketing ROI collect customer feedback confirm COD orders etc
With Exotel you can do anything from creating a simple IVR to complicated call functions using our visual APIs or App Builder as we like to call it
Our call center software allows you to record calls monitor them and make better business decisions Helps in training agents customer dispute resolution
Know exactly how your team is performing over phone calls Get a detailed daily report with call statistics for your company and individual agents as well as groups
Think Google Analytics for your calls with our call center software Get detailed analytics on all the campaigns you run with information
Missing a call means losing a potential customer or missing the opportunity to solve a customer u2019s problem
With our call center software stay informed about your business calls and serve your customers better Get notified at the right time
Transfer calls to the right agents contextually and instantly in a click of a button Improve customer experience and reduce resolution times
Missed call to get a service is a very effective way of doing business It is also an incredibly useful tool for customers